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Your Family's Privacy Matters To Us

Privacy Policy

Effective Date: June 2026

At Capital Tots Nannies, we understand that families place a great deal of trust in us. Protecting the privacy and confidentiality of our families, children, nannies, and website visitors is important to us.

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This Privacy Policy explains how Capital Tots Nannies Pty Ltd collects, uses, stores, and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Information We Collect

We may collect personal information including:

  • Names, addresses, telephone numbers, and email addresses;

  • Information relating to children, including ages, routines, allergies, medical conditions, dietary requirements, and emergency contacts;

  • Booking and payment information;

  • Information provided through enquiries, forms, agreements, or applications;

  • Employment-related information from nanny applicants, including qualifications, references, Working With Vulnerable People registration, Police Checks, and work history;

  • Information collected through our website, including analytics and cookies.

How We Collect Information

Information may be collected when you:

  • Submit an enquiry through our website;

  • Contact us by phone, email, social media, or WhatsApp;

  • Complete forms or agreements;

  • Engage our services;

  • Subscribe to marketing communications;

  • Apply to work with Capital Tots Nannies.

How We Use Your Information

We use personal information to:

  • Provide childcare and recruitment services;

  • Match families with suitable nannies;

  • Manage bookings and enquiries;

  • Process invoices and payments;

  • Maintain records and comply with legal obligations;

  • Improve our services and website;

  • Communicate with families, clients, and applicants.

Disclosure of Information

Capital Tots Nannies respects your privacy and does not sell personal information.

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Information may be shared with:

  • Nannies or candidates involved in providing services;

  • Professional advisers, insurers, or service providers assisting with administration;

  • Government authorities where required by law;

  • Emergency services where necessary to protect the health, safety, or welfare of a child or family member.

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Information is only disclosed where reasonably necessary to provide our services or where required by law.

Confidentiality

All staff and contractors engaged through Capital Tots Nannies are expected to maintain strict confidentiality regarding information obtained in the course of providing services.

 

Information will not be disclosed without consent, except where required by law, during an emergency, or where mandatory reporting obligations apply.

Photography, Website Images and Child Privacy

Capital Tots Nannies is committed to protecting the privacy and safety of children and families.

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No photographs or videos of children will be used for marketing or promotional purposes without the prior written consent of a parent or legal guardian.

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Images used throughout our website are a combination of real photographs and fully or partially AI-generated imagery. Any image displaying a child's full face has been AI generated. Photographs of real children are used only with the express consent of a parent or legal guardian.

Where real children are featured, Capital Tots Nannies takes care to protect their privacy and will not share identifying information without appropriate consent.

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Our approach to photography and imagery reflects our commitment to child safety and the responsible representation of children online.

Website Analytics and Cookies

Our website may use cookies and analytics tools to help us understand how visitors use the site and improve the user experience.

Information collected may include:

  • Browser type and device information;

  • Pages visited and time spent on the website;

  • General location information.

This information does not generally identify individuals personally.

Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Information may be stored electronically using secure systems and cloud-based services, or in physical records where required.

While we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.

Accessing or Correcting Your Information

You may request access to personal information we hold about you and request corrections if the information is inaccurate, incomplete, or out of date.

Third-Party Websites

Our website may contain links to third-party websites. Capital Tots Nannies is not responsible for the privacy practices or content of those websites, and we encourage visitors to review their privacy policies separately.

Changes to This Policy

Capital Tots Nannies may update this Privacy Policy from time to time. The most current version will always be available on our website.

Contact Us

Capital Tots Nannies Pty Ltd
Canberra, ACT

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admin@capitaltotsnannies.com.au
www.capitaltotsnannies.com.au

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